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Managed IT Services
Our Managed Services
24/7 L1 to L3 Support
Service desk, incident logging, password resets. Technical troubleshooting, problem diagnosis. Advanced technical resolution, root cause analysis. 24/7/365 coverage.
Service Management & ITSM
Incident management and tracking, Problem management and resolution, Change management and CAB, Service request fulfillment.
Offshore BOT Model Delivery
Establish dedicated offshore teams, Process documentation and training, Quality assurance and governance, Cost optimization (40-60% savings).
Aviation IT Engineers & Specialists
Aviation IT Engineers & Specialists
SITA
- Airport operations systems support
- Passenger processing systems (DCS)
- Baggage handling IT infrastructure
- 24/7 mission-critical support
Amadeus
- Reservation and ticketing systems
- Check-in system support
- Departure control systems
- Airport IT operations
Collins Aerospace
- Flight operations technology
- Communication systems
- Navigation and surveillance IT
- Aircraft connectivity solutions
Process Improvement & Operational Excellence
I Fix Broken Processes - Clarity • Accountability • Results
1
Diagnose Gaps
- Identify bottlenecks and inefficiencies
- Root cause analysis
- Process mapping and documentation
- Stakeholder interviews.
2
Redesign & Simplify
- Streamline workflows
- Eliminate redundant steps
- Automate repetitive tasks
- Define clear ownership.
3
Enforce & Train
- Implement new processes
- Team training and enablement
- Change management support
- Tool and system configuration.
4
Sustain & Improve
- Monitor performance metrics
- Continuous improvement cycles
- Regular process audits
- Feedback loops and refinement.
Service Delivery Models
Dedicated Teams
Cost-effective shared support model with guaranteed SLAs.
Shared Services
Cost-effective shared support model with guaranteed SLAs.
Hybrid Model
Cost-effective shared support model with guaranteed SLAs.
Project-Based
Cost-effective shared support model with guaranteed SLAs.
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