Managed IT Services (L1-L3)

Comprehensive Managed IT Support

Focus on your core business while we manage your IT infrastructure and support needs. Our ITIL-certified team provides multi-tier support services, ensuring your systems run smoothly 24/7 with rapid response times and expert resolution.

Team Deployment - Onsite and Offsite Support

Flexible staffing solutions tailored to your requirements:

• Dedicated onsite IT support teams
• Remote desktop support services
• Hybrid support models (onsite + remote)
• Service desk and helpdesk operations
• Technical specialists and engineers
• Scalable team sizing based on demand

Fully Managed Service Support (L1 to L3) - ITIL/ITSM

End-to-end ITIL-based IT service management:

Level 1 (L1) Support - Service Desk

• Incident logging and ticket management
• Password resets and account management
• Basic troubleshooting and issue resolution
• Service request fulfillment
• User guidance and documentation
• Ticket escalation to L2

Level 2 (L2) Support - Technical Support

• Advanced troubleshooting and diagnosis
• Application and system support
• Network and connectivity issues
• Hardware diagnostics and replacement
• Software installation and configuration
• Escalation to L3 when needed

Level 3 (L3) Support - Expert Level

• Complex technical issue resolution
• Root cause analysis and problem management
• Architecture and design support
• Vendor liaison and escalation
• Performance tuning and optimization
• Knowledge base development

Project Management

Dedicated project management services for IT initiatives:

• IT project planning and scheduling
• Resource allocation and management
• Budget tracking and cost control
• Risk management and mitigation
• Stakeholder communication
• Project delivery and closure

Service Management

ITSM best practices implementation and management:

• Incident management processes
• Problem management and resolution
• Change management and CAB
• Configuration management (CMDB)
• Service level management (SLA/OLA)
• Continuous service improvement

Trained Manpower for Aviation IT

Specialized IT support for airports, airlines, and aviation systems:

• SITA systems support specialists
• Amadeus platform experts
• Airport IT infrastructure support
• Check-in and baggage systems
• Flight operations systems
• 24/7 aviation IT support

Offshoring BOT Model

Build-Operate-Transfer model for cost-effective global delivery:

• Offshore development center setup
• Dedicated team recruitment and training
• Process establishment and documentation
• Operational management and governance
• Knowledge transfer and transition
• Ownership transfer when ready