Privacy Policy

Last Updated: December 19, 2024

At Optivantage ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Request information about our services
• Engage with us through email or phone
• Apply for employment opportunities

This information may include:

• Name and contact details (email address, phone number)
• Company name and job title
• Professional information and requirements
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT consulting and services
• Communication: To respond to your inquiries, send updates, and provide customer support
• Marketing: To send promotional materials and information about our services (with your consent)
• Analytics: To understand how visitors use our website and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business relationships and contracts

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: We must process data to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website and business
• Business Partners: With partners involved in delivering services you have requested
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, safety, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

7.1 General Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing under certain circumstances
• Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

7.2 GDPR Rights (EEA Users)

If you are located in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: contact@optivantage.in
• Phone: +91 9971701239
• Address: 159, Sector 9, Pocket 1, DDA, Dwarka, New Delhi - 110077, India

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Types of cookies we use:

• Essential Cookies: Necessary for website operation
• Analytics Cookies: Help us understand website usage
• Functional Cookies: Enable enhanced features and personalization
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Optivantage
159, Sector 9, Pocket 1, DDA
Dwarka, New Delhi - 110077, India

Email: contact@optivantage.in
Phone: +91 9971701239

14. Compliance and Certifications

Optivantage is committed to maintaining the highest standards of data protection and privacy. We adhere to:

• General Data Protection Regulation (GDPR)
• Information Technology Act, 2000 (India)
• ISO 27001 Information Security Management standards
• Industry best practices for data protection